Empowered Employees Are the Key to Business Growth
Many business leaders focus only on satisfying their customers as the best way to grow their business. Makes sense, right? Chad Peterman, President and CEO of Peterman Brothers, sees it differently. In his engaging new book, The Empowerment Project, Peterman delves into the concept of empowering employees by creating a supportive corporate culture, giving employees the authority to make decisions, providing training and career path planning, and showing employees that mistakes are opportunities for learning and growth.
In Peterman's view, an outgrowth of employees feeling empowered and trusted is that they will provide excellent customer service, and through satisfied customers, the business will experience nonstop growth. His results speak for themselves. In 1986, Chad's father started Peterman Heating, Cooling & Plumbing, a one-man operation in Beech Grove, IN. Chad and his brother Tyler joined his father in 2011 and took the company to the next level, with 600 employees across 11 locations and revenues of $110 million.